FAQS
Dealing with hail damage can feel overwhelming — especially when you’re also navigating an insurance claim for the first time. We put together this page to answer the questions we hear most often from drivers across Denver and the surrounding metro area. Whether you’re wondering how long repairs take, whether your insurance covers it, if you even have to use the shop your insurance recommends (you don’t), or how our deductible assistance and loaner car programs work, we’ve got straightforward answers below. And if you don’t see what you’re looking for, give us a call at (303) 419-4575 — we’re happy to walk you through it.
- All
- Deductible Assistance
- Hail Damage Repair
- Insurance Claims Assistance
- Loaner Car Assistance
- Paintless Dent Repair
Dentagon Auto Hail Repair is an independent repair facility, not a preferred or direct-repair shop for a specific insurance company.
Preferred shops may operate under contracts with insurers that include specific pricing, procedures, deductible requirements, and other program guidelines. Dentagon chooses to remain independent because we want the vehicle owner to be our customer—not the insurance company.
This allows us to focus on recommending the appropriate repairs for your vehicle while working with customers and insurance carriers across many different companies without being tied to one insurer’s preferred network.
Being independent doesn’t mean we can’t work with your insurance company. Dentagon works with all major insurers and can assist with estimates, supplements, documentation, and adjuster communication throughout the repair process.
Most importantly, you have the right to choose your repair shop.
Being preferred by an insurance company isn’t the same as being preferred by the customer. Our priority is you and the quality of your repair.
Repair time depends on the size, location, and number of dents. A minor dent or door ding may require significantly less time than extensive hail damage involving multiple panels. After inspecting your vehicle, Dentagon can give you a better idea of the expected repair timeline.
Yes. An inspection can determine whether PDR is appropriate and identify additional damage that may not be obvious under ordinary lighting.
Many aluminum panels can be repaired using PDR, although aluminum behaves differently from steel and requires specialized techniques.
Typically, no. Preserving the original paint is one of the primary benefits of Paintless Dent Repair.
No. Paintless Dent Repair reshapes the original metal without using traditional body filler.
No. Repairability depends on the dent’s size, depth, location, metal stretching, paint condition, and accessibility.
If the paint is cracked, chipped, or severely damaged, additional repair and refinishing may be necessary.
Yes. Hail damage is one of the most common applications for Paintless Dent Repair when the vehicle’s factory paint remains intact.
Yes. When PDR is performed correctly, the metal is physically reshaped rather than simply covered with filler.
Yes. Loaner car coverage is entirely optional. If you have another way to get around during your repair, you’re welcome to skip it.
Vehicle availability depends on Enterprise’s inventory at the time of your repair. We do our best to coordinate a comparable vehicle, but the specific make and model isn’t guaranteed.
We recommend requesting a loaner car when you schedule your repair, so we can coordinate availability with Enterprise ahead of your drop-off date.
Enterprise sets its own eligibility and insurance requirements for rental vehicles. Confirm directly with Enterprise what’s required when you pick up your rental.
Continued rental coverage beyond the original estimate is subject to Dentagon’s discretion and Enterprise’s vehicle availability. We’ll keep you updated if your repair timeline changes.
Dentagon pays the rental cost directly to Enterprise for the estimated repair duration on qualifying repairs. You are not billed by Dentagon for the loaner vehicle itself.
Any damage, violations, or issues with the rental vehicle are matters between you and Enterprise, governed by Enterprise’s own rental agreement — not by Dentagon. Be sure to review Enterprise’s terms and insurance requirements when you pick up the vehicle.
Dentagon covers the cost of your rental through Enterprise Rent-A-Car. You’ll enter into a separate rental agreement directly with Enterprise, as you would with any standard car rental.
Let us know when you schedule your repair, and we’ll coordinate a rental vehicle through Enterprise for the estimated duration of your repair.
No. Deductible assistance applies to qualifying hail damage repairs processed through an active insurance claim, and eligibility is confirmed on a case-by-case basis during your free inspection.
Eligibility and the exact assistance amount are confirmed during your free inspection, based on the scope of your covered repair. Not every repair automatically qualifies for the full amount.
Deductible assistance may not be combinable with certain other offers or promotions unless specifically stated at the time of your estimate. Ask us directly when you schedule your inspection.
No, when handled correctly. Legitimate deductible assistance is a direct discount applied to what you owe — it does not involve inflating or misrepresenting the estimate submitted to your insurance company. Dentagon’s program operates in full compliance with Colorado insurance law.
Deductible assistance is typically intended for paintless dent repair. Some hail damage is severe enough that a panel needs conventional repair or replacement instead of PDR — in those cases, deductible assistance usually does not apply the same way, since it’s designed around the cost structure of PDR work specifically. We’ll let you know during your inspection if any part of your repair falls outside what deductible assistance typically covers.
No. Our deductible assistance program does not alter your claim, inflate estimates, or affect your coverage in any way. It is simply a discount we offer qualifying customers.
If your deductible is $500 or less, you may owe nothing out of pocket on qualifying repairs. If your deductible is higher than $500, you would be responsible for the difference.
Yes, when done correctly and in compliance with Colorado insurance laws. Dentagon operates fully within state regulations and never misrepresents repair costs to your insurer.
Deductible assistance is available for qualifying hail damage repairs being processed through an insurance claim. Contact us to check your eligibility.
Deductible assistance means Dentagon covers a portion of your insurance deductible — up to $500 — for qualifying repairs. Instead of paying your full deductible out of pocket, we apply a credit toward it.
Hail damage repair is generally processed through comprehensive coverage. If you don’t carry comprehensive coverage, repairs would typically be an out-of-pocket cost — contact us for a free inspection and we can walk you through your options either way.
No. You’re free to get multiple estimates if you’d like, but it’s not required. You always have the legal right to choose Dentagon regardless of what your insurance company initially recommends.
Yes. Once you authorize us to act on your behalf, we communicate directly with your adjuster to handle documentation, scheduling, and supplement requests, so you don’t have to be part of every conversation.
Claims decisions are made by your insurance provider, not by Dentagon. If your claim is denied or disputed, we can help you understand the estimate and documentation involved, but we’d recommend also speaking directly with your insurance agent about your specific policy and appeal options.
Once a claim is filed and an adjuster has assessed the damage, most approvals come through within a few days. Supplements for additional damage can add time. We stay in communication with your insurer throughout to avoid unnecessary delays.
You’ll need your insurance policy number and carrier name, the date and location of the hailstorm, and photos of the damage if possible. If you’ve already filed, just bring your claim number and we can get started immediately.
This is common. We negotiate directly with your adjuster and submit a supplement with supporting documentation to get the full scope of repairs approved.
Yes. We work with all major insurance carriers and handle the estimate, documentation, and communication on your behalf. You provide the claim number and we take it from there.
We can file the claim on your behalf. All we need is your insurance carrier information and the details of the incident. We handle the paperwork so you don’t have to navigate the process alone.
No. You have the legal right under Colorado law to choose any licensed repair shop you want. Your insurance company cannot force you to use their preferred shop.
Take photos of the damage as soon as it’s safe to do so, avoid parking under trees or in areas prone to falling debris, and schedule a free inspection with us as soon as you can. Documenting damage early helps support your claim, especially if repairs are delayed.
Hail damage is typically covered under comprehensive coverage, not liability-only policies. If you’re not sure what coverage you carry, check your policy or ask your agent — we’re also happy to help you understand what your specific coverage includes during your free inspection.
Most standard hail dimpling qualifies for paintless dent repair. Damage that has cracked the paint, or dents positioned too close to a panel’s edge, may require a different repair approach — we’ll assess and explain this during your free inspection.
Most insurance policies include an unrepaired damage waiver. Any previously paid but unrepaired damage may be deducted from future claims on the same vehicle.
Insurance checks are typically valid for a limited window, and your estimate is based on current labor and parts rates — waiting can result in higher costs. The sooner you schedule, the smoother the process.
Generally, no. Paintless dent repair does not involve replacing panels or repainting, so it typically does not get recorded on a vehicle history report. This helps preserve your car’s resale value.
No. In Colorado, hail damage is filed under comprehensive coverage, which is classified as an act of nature. Insurance companies cannot raise your premiums for a comprehensive claim.
If you have comprehensive coverage, the repair cost is typically covered by your insurance minus your deductible. Dentagon also offers deductible assistance of up to $500 on qualifying repairs.
Most PDR-only repairs are completed within about a week. More extensive damage, or repairs requiring additional adjuster approval, may take longer.
PDR is a technique where technicians carefully massage dents out from behind the panel without sanding, painting, or replacing parts. It preserves your factory finish and vehicle value. Most hail damage qualifies for PDR, unless the paint is cracked or the dents are too severe.
The Hail Claim Process
Dentagon will help you file your claim, negotiate with your insurance company and repair your vehicle to pre-storm condition.